Meet our Stakeholders

Why do we meet?

We think our stakeholders are a trigger to always do better and always go a step further. They make us challenge our business every day. CAP conseil works with very different types of organisations and has a specific dialogue channel accordingly to the type of stakeholder. We consider every entity that is somehow influenced by CAP conseil as our stakeholder. Our main categories of stakeholders and their interests are listed below G4-24:


*partners are: academic partners, business partners and authorities

NGO’s aren’t currently one of our main stakeholders but we think that they might bring added value in our current reflections on sustainability and the Sustainable Development Goals. We ambition to go more active in pilot projects on the field, with NGO as partner. We decided to take into account development NGO’s and Aid Agencies in our next stakeholders consultation.

When do we meet?

Besides the regular contacts we keep with our stakeholders, we also organise every 2 years a specific stakeholder meeting G4-26. We invite about 10 important stakeholders (the ones having an important influence on CAP’s work during the reporting period G4-25).


The last one took place in March 2014: 7 clients, 2 partners, 2 employees participated to the session. We always consider criteria to balance the representation: gender, client/non-client, language, public/private sector, suppliers, thinkers and academics, and sector experts.

The session of 2014 focused on 3 topics:

  1. The State of social responsibility: current situation, perceptions and expected evolution.
  2. CAP’s future role to increase efficiency and impact.
  3. Prioritisation of CAP’s material issues in order to draw our materiality matrix and define our report content.

During the third step of the dialogue we asked our stakeholders to validate and rank our first list of potentially relevant topics (from 0 to 10)G4-27.

Relevant topics according to the type of stakeholder consulted:

06-relevant-topics - Copie

Our materiality matrix is the result of this exercise: we decided to report on the 7 most significant issues defined through this double consultationG4-18.


“CAP implement a new philosophy for management without compromising the basic principles of the company”


Marc Delvaux – CEO of TCR – CAP’s client